How to Clear Your Local Cache (Desktop)

NOTE: If you can't see the login screen at all when you start the Desktop app, you should read the article How to Fix a Blank Screen at Startup (for Windows or Mac) in the Shaxpir Guidebook.

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Occasionally, after logging into Shaxpir on the Desktop app, the screen might get stuck in the "Synchronizing" state, like this:

Or the screen might even just get stuck on a blank grey background.

If you see either of those conditions, first quit the Shaxpir application, like this:

Then start it back up again, and go to the login screen. In the lower-left corner of the screen, you'll see a small grey wrench icon. When you hover your mouse cursor over that icon, you'll see a tooltip that says "Debug Tools", like this:

Click on that button. The application will then show a "Clear Local Cache" dialog, like this:

This window includes a warning that recent offline data might not have synced to the cloud yet. When you click the "Clear Local Cache" button, the application will first zip up all your local cache data and upload it to the cloud (in the background) so that we can recover, in the rare case of data loss. Once your local cache has been safely uploaded to the cloud, the application will clear your local cache and return you to the login screen.

Now, log in normally. You should be able to see your home screen and all your data.

Take a look around and see if any of your recent changes are missing. If anything looks wrong, send us a email at support@shaxpir.com, and we'll open up your cache archive and restore the missing data from there.